The leading technology company that empowers marketers to reach, engage, and convert audiences recently experienced rapid global expansion. With a People team that has grown to 70 members strong, the company operates as a remote-first organization with a culture emphasizing flexibility, innovation, and employee support.
This customer story features insights from the company’s Employee Relations Lead, who oversees accommodations management across all global locations.
As the company experienced rapid growth, the team saw opportunities to mature its accommodations program so it would scale globally with the same fairness and speed they value. With a forward-thinking People team at the helm, they sought to solve potential problems before they materialized.
“Our accommodations program was completely manual, managed by just one person on the People team,” explains the company’s Employee Relations Lead. This centralized approach created bottlenecks as the company scaled globally. “The process was fragmented, and it was hard to track.”
The manual system also made it challenging to ensure equitable treatment across all employees. With fairness and consistency at the core of their employer brand, the team found this lack of standardization concerning.
Most critically, the existing system struggled to maintain the confidentiality levels that we strive to uphold. “We wanted to make sure that we were only keeping necessary information on record,” she explains. The team needed a solution that could provide better data protection while enabling effective case management.
With new employees joining the team, making improvements quickly became a top priority.
The People team knew they needed external support but didn't want to fully outsource accommodation management. True to their culture, they wanted to remain hands-on in decision making while automating administrative tasks. They also needed a system that could guarantee compliance in documentation, record keeping, and medical verification.
The implementation of Disclo has fundamentally transformed the employee experience when requesting workplace accommodations, creating a more accessible, confidential, and trustworthy process.
“It's had a positive impact on our team members. It's given them a consistent and structured process for requesting accommodations, which has helped build trust in the system,” she reports. The enhanced confidentiality features have been particularly transformative: “One of our biggest improvements since partnering with Disclo is the level of confidentiality. Employees can disclose sensitive medical information without worrying that unnecessary details will be mishandled.”
The improved confidentiality has directly translated to increased employee comfort in seeking support. “Our team members feel more comfortable coming forward and asking for the support they need. Creating that safe space is very important to us,” she explains.
Disclo has delivered significant operational benefits to the company's managers and People team, enabling them to focus on what matters most: supporting their employees.
The People Business Partners have observed notable improvements in the manager experience. “Managers now understand that Disclo keeps sensitive employee information confidential,” she explains. “This gives them confidence to encourage team members to submit requests.”
One of the most significant benefits has been reducing the intrusive nature of manual accommodations management. “Because Disclo protects team members' privacy, it takes weight off the People team and our People Business Partners. We can focus on supporting our employees without knowing all of their personal information.”
Most notably, the company's decision-making speed has dramatically improved, achieving a median two-day decision time that is 75% faster quarter-over-quarter—and 4-5x better than industry standard. “Our improved decision time reflects our commitment to treating every employee with fairness and consistency,” she notes. Their philosophy is straightforward: “If we can do something for one person, then we'll do it for everyone in a similar situation. As long as the request is properly vetted through Disclo and it's something we can reasonably support, we will move quickly to get it approved.”
The impact of the company's accommodations program extends far beyond case management, directly supporting the company's broader People strategy and organizational goals.
The partnership aligns perfectly with the company's core values. “I love that Disclo lives and breathes the [company] ethos. It helps us create fairness and equity across the company, and a consistent accommodation experience for every employee. Making sure every employee feels supported without special treatment or bias is something we're very passionate about,” she emphasizes.
As the company continues to grow globally, Disclo provides the infrastructure needed to maintain consistent, high-quality employee experiences. “Now that we're managing everything through the platform, the process is much more efficient and secure. It's helped us improve operational workflows and reduce our time to resolution. But most importantly, it supports our goals of creating that consistent, high-quality experience for all of our employees, no matter who they are or what they may need.”
The relationship exemplifies the company's approach to vendor partnerships. “We exclusively work with partners that understand the [company] mindset and how we operate. They must be able to innovate and evolve with us. We're not afraid to roll up our sleeves and get creative. We need partners with a similar mentality,” she notes.
The partnership represents more than just a technology solution—it's a strategic enabler of the company's people-first culture and their commitment to creating an environment where every employee can do their best work, regardless of their individual needs or circumstances.
Your company may be at risk of costly legal action due to non-compliance. Discover your accommodations compliance risk today.
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