Accommodation: Shoulder Support for Telephone Handsets

AT-A-GLANCE
Challenge Type: Reaching / Range of Motion
Accommodation Type: Ergonomic Equipment
Summary: Supports that can be placed between the telephone and shoulder when headsets cannot be used. These rests, when used effectively, allow for one to maintain their neck in a neutral (straight) posture and shoulder relaxed (not shrugged).

Table of contents

What is Shoulder Support for Telephone Handsets?

Shoulder support for telephone handsets, also known as handset cradles or neck rests, is an assistive device designed to reduce strain on the neck, shoulders, and arms while using a phone. This accommodation helps individuals who experience discomfort or pain from holding a handset between their shoulder and ear for extended periods. By providing hands-free support, it promotes better posture and reduces muscle fatigue, making phone use more comfortable and accessible. Shoulder supports are especially helpful for people with limited upper body strength, repetitive strain injuries, or conditions such as arthritis and carpal tunnel syndrome. These devices are simple to attach and adjust, making them a practical solution in various work environments where telephone use is frequent.

Who Benefits

  • People who have difficulty holding a phone due to neck or shoulder pain or limited arm mobility.
  • Anyone needing to reduce muscle strain during long phone calls in a comfortable and inclusive way.

How to Use Shoulder Support for Telephone Handsets Effectively

Attach the shoulder support securely to your telephone handset following the manufacturer’s instructions. Adjust the cradle or rest so it fits comfortably between your shoulder and ear without forcing your neck into awkward positions. Use the support during phone calls to keep your hands free and maintain good posture. Regularly check the device for wear and clean it with a soft cloth to maintain hygiene. Replace the support if it becomes damaged or loses its cushioning to continue benefiting from proper support.

Key Considerations

  • Costs typically range from $10 to $40; many office supply stores and online retailers carry these devices.
  • Compatible with both remote and in-office phone setups, especially traditional handsets.
  • Meets general ergonomic guidelines and workplace safety recommendations for reducing repetitive strain.

Disclo Makes Implementation Simple

Disclo streamlines requests, documentation, and tracking for Shoulder Support for Telephone Handsets, so HR teams and employees spend less time on paperwork and more time working productively.

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