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Employer Guide to Supporting Caregivers in the Workplace

TL;DR Employers can significantly enhance employee well-being and productivity by supporting caregivers through flexible work arrangements, paid family leave, and employee resource groups. Implementing these policies not only improves retention but also addresses the mental health and diverse needs of a significant segment of the workforce.

Team Disclo
June 7, 2024

Introduction

The pandemic has reshaped the American work landscape in unprecedented ways, notably impacting those with caregiving responsibilities. Whether caring for family members with disabilities, managing elder care, or juggling childcare needs, caregivers are an indispensable but often overlooked segment of the workforce. This article aims to enlighten employers on the critical issue of supporting caregivers in the workplace, thereby enhancing well-being, retention, and overall productivity.

The Prevalence of Caregiving Responsibilities

Caregiving responsibilities have become a norm, rather than an exception, in today's working environment. As the American population ages, many employees find themselves responsible for the well-being of family members, ranging from children to aging parents and even relatives with disabilities. According to research by the American Association of Retired Persons (AARP), nearly 30 million Americans are caring for someone ill while also working a paying job.

This phenomenon of multiple caregiving responsibilities has been so pervasive that it has given rise to terms like the "sandwich generation," which describes individuals who are simultaneously caring for younger and older family members.

The Importance of Well-Being and Mental Health

Failing to support caregivers often leads to burnout, affecting not just their well-being but also their performance at work. In America, this has vast implications for mental health and employee retention. Support groups and employee assistance programs (EAP) are vital for addressing these concerns. Employers are encouraged to provide extensive EAP services for their employees.

Initiatives Employers Can Take

Flexible Work Arrangements

Offering flexible work options like part-time schedules, remote work, or flexible hours can substantially aid those with caregiving needs.

  • Part-Time Schedules: Reducing work hours can be a lifesaver for caregivers, particularly those looking after family members who require round-the-clock attention. A part-time schedule allows the employee to maintain their professional standing while accommodating their caregiving role.
  • Remote Work: The pandemic made remote work a household term. For caregivers, the ability to work from home—or from a hospital waiting room or an elder-care facility—can make all the difference. It eliminates commuting time and allows for a more adaptable schedule, where professional responsibilities can be balanced around medical appointments, school pick-ups, and other caregiving tasks.
  • Flexible Hours: Traditional 9-to-5 work hours may not align well with caregiving needs. Flexible hours allow employees to start and finish their workday at different times, giving them the freedom to attend to caregiving duties during the day. For example, an employee might work from 6 am to 2 pm to be available for a parent’s medical appointments in the afternoon.

Paid Time Off (PTO) and Family Leave

Besides regular PTO, consider implementing family leave policies that cater to caregiving needs. Whether it's childcare or elder care, paid time away from work can make a significant difference in an employee's ability to manage their responsibilities.

  • Parental Leave: While maternity and paternity leave are somewhat standard in many workplaces, the ability to extend or customize this leave can be critical for parents with unique caregiving needs, such as premature births or children with disabilities.
  • Elder Care Leave: A less common but increasingly important category. Elder care leave allows employees to take time off to care for aging parents or relatives, particularly when those family members face health crises or need help adjusting to new living situations.
  • Emergency Leave: Whether it's a sudden illness in the family or an unexpected caregiving responsibility, emergency leave can provide employees with the time they need to manage crises without the added stress of losing pay or job security.
  • Caregiver Leave: Some companies offer specific caregiver leave that is not tied to any particular type of family member but can be used as the need arises.
  • Bereavement Leave: While this is commonly offered, the ability to extend this leave can be incredibly beneficial for those dealing with complex family situations, like probate or funeral arrangements in different locations.

Employee Resource Groups (ERGs)

ERGs, especially those centered around caregiving or family concerns, provide a support network for employee caregivers. They can also offer feedback to human resource departments on ways employers can better support their needs.

  • Peer Support: One of the most immediate benefits of caregiving ERGs is the peer support they offer. Caregiving can be an isolating experience, and having a group of colleagues who understand the challenges you face can be invaluable.
  • Knowledge Sharing: Caregiving ERGs often bring in guest speakers to address topics like elder law, special needs trusts, or mental health resources. They can also distribute newsletters with helpful articles, updates on company policies, or reviews of caregiving tools and services.
  • Policy Advocacy: These ERGs often collect feedback and data on the company's existing caregiving policies to advocate for changes that can better support caregivers.

State-Specific Policies: New York as a Case Study

States like New York have taken the lead in providing robust family leave policies, setting an example for other states and private employers in America. These policies not only cover parental leave but also leave for taking care of loved ones with serious health conditions.

How Supporting Caregivers Improves Retention

The Family Caregiving Alliance reports that 6 out of 10 (61%) caregivers experience at least one change in their employment due to caregiving such as cutting back work hours, taking a leave of absence or receiving a warning about performance/ attendance, among others. Most employers will have a good number of employees who are unpaid caregivers outside of their paying jobs.

Employers are increasingly recognizing the need to support this substantial segment of the workforce. As caregiving responsibilities become more prevalent, there's a growing understanding that supporting caregivers is not just a moral imperative but also a business necessity. Employers who offer flexible work options, paid family leave, and other support systems find that they can better retain skilled employees, thereby reducing costs related to turnover and retraining and higher retention of institutional knowledge.

Read More: Caregiver Statistics: Work and Caregiving

Women in Caregiving

It's crucial to acknowledge the disproportionate impact of caregiving responsibilities on women. According to the U.S. Bureau of Labor Statistics, women are more likely than men to adjust their work hours or take unpaid leave to care for family members, and the same AARP study found that working caregivers are more likely to be female (58 percent) than male (42 percent).

This has lasting impacts on career progression, income, and even retirement savings, further underscoring the need for workplace policies that support caregivers. Policies like remote work, flexible schedules, and PTO that are sensitive to these challenges can go a long way in promoting gender equity in the workplace, as well as retaining a more diverse workforce.

How to Effectively Implement Supportive Policies

Implementation Challenges and Solutions

While the benefits are evident, implementing flexible work arrangements is not without its challenges. These might include resistance from traditionalist management, concerns about employee accountability, or the logistics of coordinating a remote workforce. Addressing these challenges often involves a cultural shift, driven by top management and facilitated by Human Resources. Clear policies, technology for remote work, and training for managers in overseeing a more flexible workforce can go a long way in smooth implementation.

Communication and Training

Ensure that initiatives and policies are well-communicated through the company. Training should be provided to managers to help them understand how to support employees juggling caregiving and full-time work responsibilities.

Resources for Caregivers

For employees who have significant caregiving responsibilities outside of work, here are some resources that may help with the financial impacts of providing unpaid care:

  • Getting paid for caregiving: some states have programs that pay family members to provide care to those receiving Medicaid. Details
  • Dependent care credit: depending on the amount of financial support being provided, the caregiving family member may qualify to claim a dependent care tax credit. Details
  • Medical expenses credit: If you qualify to claim a dependent tax credit, you may also qualify for medical expenses tax break. Details
  • Caring for yourself: Respite care allows the caregiver some time off from their caregiving responsibilities. Details

Conclusion

Supporting caregivers in the workplace isn't just an act of compassion; it's a business imperative. Through flexible work, family leave, and employee resource groups, companies can show their commitment to the well-being of their staff. By doing so, they build a more inclusive and resilient work environment, reaping benefits that extend from improved mental health to better retention rates.

By taking a proactive stance, employers can create a win-win situation for all stakeholders, ensuring that their employees do not have to choose between their loved ones and their livelihoods.

Additional Resources

Disclo has prepared many helpful articles and resources for employers and employees to reference. A few that may be of interest:

To stay updated on evolving regulations and topics of interest, subscribe to Disclo’s weekly newsletter, Full Disclosure, on LinkedIn or via email.

About Disclo

Built by 2x disability-focused founders, the software is a workplace ADA and PWFA accommodations platform for companies focused on making workplaces inclusive for everyone. Disclo is a HIPAA-compliant platform that requests, tracks, and manages workplace accommodations—all in one place. 

Disclo makes handling accommodations seamless by combining automation, in-app medical e-verification, out-of-the-box analytics (so you can auto-track against EEOC and ADA standards), and the ability to connect to any HRIS and ATS with pre-built integrations.

Strengthen workplace inclusivity and future-proof ADA and PWFA processes while establishing a digital paper trail for your organization. Learn more at disclo.com/demo.

Introduction

The pandemic has reshaped the American work landscape in unprecedented ways, notably impacting those with caregiving responsibilities. Whether caring for family members with disabilities, managing elder care, or juggling childcare needs, caregivers are an indispensable but often overlooked segment of the workforce. This article aims to enlighten employers on the critical issue of supporting caregivers in the workplace, thereby enhancing well-being, retention, and overall productivity.

The Prevalence of Caregiving Responsibilities

Caregiving responsibilities have become a norm, rather than an exception, in today's working environment. As the American population ages, many employees find themselves responsible for the well-being of family members, ranging from children to aging parents and even relatives with disabilities. According to research by the American Association of Retired Persons (AARP), nearly 30 million Americans are caring for someone ill while also working a paying job.

This phenomenon of multiple caregiving responsibilities has been so pervasive that it has given rise to terms like the "sandwich generation," which describes individuals who are simultaneously caring for younger and older family members.

The Importance of Well-Being and Mental Health

Failing to support caregivers often leads to burnout, affecting not just their well-being but also their performance at work. In America, this has vast implications for mental health and employee retention. Support groups and employee assistance programs (EAP) are vital for addressing these concerns. Employers are encouraged to provide extensive EAP services for their employees.

Initiatives Employers Can Take

Flexible Work Arrangements

Offering flexible work options like part-time schedules, remote work, or flexible hours can substantially aid those with caregiving needs.

  • Part-Time Schedules: Reducing work hours can be a lifesaver for caregivers, particularly those looking after family members who require round-the-clock attention. A part-time schedule allows the employee to maintain their professional standing while accommodating their caregiving role.
  • Remote Work: The pandemic made remote work a household term. For caregivers, the ability to work from home—or from a hospital waiting room or an elder-care facility—can make all the difference. It eliminates commuting time and allows for a more adaptable schedule, where professional responsibilities can be balanced around medical appointments, school pick-ups, and other caregiving tasks.
  • Flexible Hours: Traditional 9-to-5 work hours may not align well with caregiving needs. Flexible hours allow employees to start and finish their workday at different times, giving them the freedom to attend to caregiving duties during the day. For example, an employee might work from 6 am to 2 pm to be available for a parent’s medical appointments in the afternoon.

Paid Time Off (PTO) and Family Leave

Besides regular PTO, consider implementing family leave policies that cater to caregiving needs. Whether it's childcare or elder care, paid time away from work can make a significant difference in an employee's ability to manage their responsibilities.

  • Parental Leave: While maternity and paternity leave are somewhat standard in many workplaces, the ability to extend or customize this leave can be critical for parents with unique caregiving needs, such as premature births or children with disabilities.
  • Elder Care Leave: A less common but increasingly important category. Elder care leave allows employees to take time off to care for aging parents or relatives, particularly when those family members face health crises or need help adjusting to new living situations.
  • Emergency Leave: Whether it's a sudden illness in the family or an unexpected caregiving responsibility, emergency leave can provide employees with the time they need to manage crises without the added stress of losing pay or job security.
  • Caregiver Leave: Some companies offer specific caregiver leave that is not tied to any particular type of family member but can be used as the need arises.
  • Bereavement Leave: While this is commonly offered, the ability to extend this leave can be incredibly beneficial for those dealing with complex family situations, like probate or funeral arrangements in different locations.

Employee Resource Groups (ERGs)

ERGs, especially those centered around caregiving or family concerns, provide a support network for employee caregivers. They can also offer feedback to human resource departments on ways employers can better support their needs.

  • Peer Support: One of the most immediate benefits of caregiving ERGs is the peer support they offer. Caregiving can be an isolating experience, and having a group of colleagues who understand the challenges you face can be invaluable.
  • Knowledge Sharing: Caregiving ERGs often bring in guest speakers to address topics like elder law, special needs trusts, or mental health resources. They can also distribute newsletters with helpful articles, updates on company policies, or reviews of caregiving tools and services.
  • Policy Advocacy: These ERGs often collect feedback and data on the company's existing caregiving policies to advocate for changes that can better support caregivers.
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State-Specific Policies: New York as a Case Study

States like New York have taken the lead in providing robust family leave policies, setting an example for other states and private employers in America. These policies not only cover parental leave but also leave for taking care of loved ones with serious health conditions.

How Supporting Caregivers Improves Retention

The Family Caregiving Alliance reports that 6 out of 10 (61%) caregivers experience at least one change in their employment due to caregiving such as cutting back work hours, taking a leave of absence or receiving a warning about performance/ attendance, among others. Most employers will have a good number of employees who are unpaid caregivers outside of their paying jobs.

Employers are increasingly recognizing the need to support this substantial segment of the workforce. As caregiving responsibilities become more prevalent, there's a growing understanding that supporting caregivers is not just a moral imperative but also a business necessity. Employers who offer flexible work options, paid family leave, and other support systems find that they can better retain skilled employees, thereby reducing costs related to turnover and retraining and higher retention of institutional knowledge.

Read More: Caregiver Statistics: Work and Caregiving

Women in Caregiving

It's crucial to acknowledge the disproportionate impact of caregiving responsibilities on women. According to the U.S. Bureau of Labor Statistics, women are more likely than men to adjust their work hours or take unpaid leave to care for family members, and the same AARP study found that working caregivers are more likely to be female (58 percent) than male (42 percent).

This has lasting impacts on career progression, income, and even retirement savings, further underscoring the need for workplace policies that support caregivers. Policies like remote work, flexible schedules, and PTO that are sensitive to these challenges can go a long way in promoting gender equity in the workplace, as well as retaining a more diverse workforce.

How to Effectively Implement Supportive Policies

Implementation Challenges and Solutions

While the benefits are evident, implementing flexible work arrangements is not without its challenges. These might include resistance from traditionalist management, concerns about employee accountability, or the logistics of coordinating a remote workforce. Addressing these challenges often involves a cultural shift, driven by top management and facilitated by Human Resources. Clear policies, technology for remote work, and training for managers in overseeing a more flexible workforce can go a long way in smooth implementation.

Communication and Training

Ensure that initiatives and policies are well-communicated through the company. Training should be provided to managers to help them understand how to support employees juggling caregiving and full-time work responsibilities.

Resources for Caregivers

For employees who have significant caregiving responsibilities outside of work, here are some resources that may help with the financial impacts of providing unpaid care:

  • Getting paid for caregiving: some states have programs that pay family members to provide care to those receiving Medicaid. Details
  • Dependent care credit: depending on the amount of financial support being provided, the caregiving family member may qualify to claim a dependent care tax credit. Details
  • Medical expenses credit: If you qualify to claim a dependent tax credit, you may also qualify for medical expenses tax break. Details
  • Caring for yourself: Respite care allows the caregiver some time off from their caregiving responsibilities. Details

Conclusion

Supporting caregivers in the workplace isn't just an act of compassion; it's a business imperative. Through flexible work, family leave, and employee resource groups, companies can show their commitment to the well-being of their staff. By doing so, they build a more inclusive and resilient work environment, reaping benefits that extend from improved mental health to better retention rates.

By taking a proactive stance, employers can create a win-win situation for all stakeholders, ensuring that their employees do not have to choose between their loved ones and their livelihoods.

Additional Resources

Disclo has prepared many helpful articles and resources for employers and employees to reference. A few that may be of interest:

To stay updated on evolving regulations and topics of interest, subscribe to Disclo’s weekly newsletter, Full Disclosure, on LinkedIn or via email.

About Disclo

Built by 2x disability-focused founders, the software is a workplace ADA and PWFA accommodations platform for companies focused on making workplaces inclusive for everyone. Disclo is a HIPAA-compliant platform that requests, tracks, and manages workplace accommodations—all in one place. 

Disclo makes handling accommodations seamless by combining automation, in-app medical e-verification, out-of-the-box analytics (so you can auto-track against EEOC and ADA standards), and the ability to connect to any HRIS and ATS with pre-built integrations.

Strengthen workplace inclusivity and future-proof ADA and PWFA processes while establishing a digital paper trail for your organization. Learn more at disclo.com/demo.

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