🙌 Be the reason our customers stay, grow, and rave about us.
At Disclo, we're on a mission to simplify and humanize the accommodations process for employees and employers alike. That mission doesn’t stop at the sale—it starts there. As we grow, we’re looking for someone who can help our customers succeed, scale their programs, and see real results. If you're someone who loves being the trusted advisor, the dot-connector, the strategy whisperer—this role is for you.
💪🏽 What will you do?
As our Customer Success Manager, you’ll be the go-to partner for our clients, helping them thrive after implementation. Your job is to make sure customers get the most out of Disclo—and keep coming back for more.
- Build and scale customer programs: Design, launch, and refine scalable programs (think onboarding flows, education tracks, QBR templates, and feedback loops) to drive consistency and excellence across the customer journey
- Drive adoption and implementation: Work directly with customers to embed Disclo into their workflows, train teams, and ensure a smooth implementation experience
- Operationalize success: Document and improve how we do things—from one-off processes to repeatable programmatic motions
- Own relationships: Build deep, trusted relationships with key stakeholders across HR, Legal, and Compliance
- Assess needs and unlock value: Be the consultative partner clients turn to for process improvements, complex case support, and measuring impact
- Renew & expand: Collaborate with Sales to support renewals and identify upsell opportunities through customer insights and usage trends
- Cross-functional collab: Work closely with Product, Sales, and Marketing to share feedback, solve issues, amplify customer stories, and drive customer happiness
- Become an accommodations nerd: Understand our product and industry deeply enough to confidently advise on best practices and regulatory nuance.
⚡️ You’d be a great fit if you:
- Have 2–5 years of experience in a Success, Account Management, or Customer-Facing role (bonus if it’s B2B SaaS, HR tech, or something regulated)
- Are obsessed with customer outcomes and know how to tie customer success to business impact
- Are equal parts strategist and executor—you can build a process and run it too
- Thrive in fast-paced, evolving environments and love getting things off the ground
- Are organized, proactive, and love a good project plan
- Know how to lead a meeting, manage a QBR, and wrangle an exec
- Have excellent communication and EQ—you can read the room and steer tough conversations with grace
- Understand how to manage accounts of all sizes, from scrappy startups to Fortune 100s
- Aren’t afraid to ask questions, challenge the status quo, and suggest improvements internally and externally
🎁 Some benefits you can expect as a part of the Disclo team:
- Competitive salary & equity – compensation for this role is $115-140k plus Options, TBD through our interview process
- Comprehensive insurance coverage (Medical, Dental, and Vision)
- 401K
- Unlimited vacation and sick time
- Flexible work schedule and hours
- 100% remote work with the option to work out of a co-working space in your city
At Disclo, we believe that diversity, equity, inclusion, belonging, and accessibility (DEIBA) are more than just buzzwords; they are the pillars of our culture and our success. We are committed to fostering an inclusive environment where everyone can bring their authentic selves to work and thrive.
Let's reshape the future of workplace accommodations together. Be part of a team where everyone is empowered in the accommodations process. Let's Disclo!
❓Have Any Accommodation or Access Needs?
We deeply value the contributions that individuals with disabilities bring to the workplace. If you face any challenges in accessing this application or our website, please contact us at founders(@)disclo.com. If you require any accommodations for your interview, please inform us. We are committed to making reasonable accommodations throughout the recruitment process.
