Accommodation: TTY (Text Telephone) Communication

AT-A-GLANCE
Challenge Type: Hearing / Deaf / HOH
Accommodation Type: Communication Support
Summary: TTY (Text Telephone) Communication is a workplace accommodation that enables employees to communicate via text instead of voice over telephone lines. It involves the use of a TTY device or relay service, allowing individuals to type messages that are transmitted in real-time to another TTY user or relayed through an operator for communication with standard phone users.

Table of contents

What is TTY (Text Telephone) Communication?

TTY (Text Telephone), also known as TDD (Telecommunications Device for the Deaf), is a communication tool that allows individuals who are deaf, hard of hearing, or have speech impairments to send typed messages over phone lines. This accommodation converts spoken words into text, enabling real-time conversations through a specialized device or software. TTY communication supports greater accessibility in workplaces, schools, and public services by providing an alternative to voice calls. It is an essential technology for fostering inclusive communication and equal participation, especially in environments where verbal interaction may be challenging.

Who Benefits

  • People who are deaf, hard of hearing, or have difficulty speaking benefit from clear, text-based phone communication.
  • It supports inclusive communication by removing barriers related to hearing or speech challenges.

How to Use TTY (Text Telephone) Communication Effectively

To use TTY effectively, connect the device to a phone line or install compatible software on your computer or smartphone. Begin by typing your message, which will be transmitted as text to the recipient’s TTY device. Speak only when appropriate or use the device’s features to switch between text and voice. Regularly check the device for software updates and maintain the equipment to keep it functioning smoothly. Practice clear typing and confirm message receipt to avoid misunderstandings.

Key Considerations

  • TTY devices typically range from $100 to $300; free apps are also available for smartphones and computers.
  • Compatible with both remote and in-office settings, as long as a phone line or internet connection is available.
  • Complies with ADA requirements and FCC regulations for telecommunications accessibility.

Disclo Makes Implementation Simple

Disclo streamlines requests, documentation, and tracking for TTY (Text Telephone) Communication, so HR teams and employees spend less time on paperwork and more time working productively.

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