Accommodation: Closed Captioning (CC)

AT-A-GLANCE
Challenge Type: Hearing / Deaf / HOH
Accommodation Type: Communication Support
Summary: Closed Captioning is a workplace accommodation that provides real-time, text-based transcription of spoken content during meetings, presentations, training sessions, or other audio-based communications. This accommodation ensures accessibility by allowing users to enable or disable captions as needed, giving them control over their communication preferences based on their specific needs and work environment.

Table of contents

What is Closed Captioning (CC)?

Closed Captioning (CC), also known as subtitles or text captions, is a visual representation of spoken dialogue and important audio cues displayed on screens. This accommodation supports individuals who are deaf or hard of hearing by providing real-time or pre-recorded text that complements audio content in videos, presentations, and live events. Closed Captioning improves accessibility in educational, workplace, and entertainment settings, making information clearer and more inclusive. It helps users follow conversations, understand sound effects, and participate fully without relying solely on audio. CC can be customized for language, font size, and background for better readability, enhancing communication for diverse audiences.

Who Benefits

  • People with hearing loss or auditory processing challenges who need visual support to access spoken information.
  • Anyone in noisy environments or situations where audio cannot be played aloud, promoting inclusive communication.

How to Use Closed Captioning (CC) Effectively

To use Closed Captioning effectively, activate CC through your device or platform’s settings before starting video content. Choose captions that are clear and synchronized with the audio. Adjust font size and color contrast to improve readability if available. For live events, verify that captions are provided by a reliable source or use real-time captioning services. Regularly update software and hardware to support the latest captioning features. Encourage feedback from users to address any issues with accuracy or timing, maintaining an accessible experience for all.

Key Considerations

  • Costs vary depending on whether captions are automated or professionally created; some platforms offer free CC options.
  • Closed Captioning works well in both remote and in-office settings, supporting virtual meetings and on-site presentations.
  • Compliance with laws like the Americans with Disabilities Act (ADA) and FCC regulations is important for accessibility and legal standards.

Disclo Makes Implementation Simple

Disclo streamlines requests, documentation, and tracking for Closed Captioning (CC), so HR teams and employees spend less time on paperwork and more time working productively.

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