Accommodation: Captioning Services, CART, or Real-Time Captioning (In-person or Remote)

AT-A-GLANCE

Challenge Type: Hearing / Deaf / HOH

Accommodation Type: Communication Support

Summary: Communication Access Realtime Translation (CART), also known as real-time captioning, is a workplace accommodation that provides a word-for-word transcription of spoken communication into text. It can be delivered in-person or remotely by a trained captioner using specialized software. This accommodation is especially helpful for individuals who are deaf or hard of hearing and need real-time access to spoken content during meetings, trainings, phone calls, or events. CART allows for full participation by providing immediate, accurate visual access to verbal information.

What is Captioning Services, CART, or Real-Time Captioning (In-person or Remote)?

Captioning Services, Communication Access Realtime Translation (CART), and Real-Time Captioning provide live text transcription of spoken words during meetings, lectures, or events. These accommodations help individuals who are deaf, hard of hearing, or have auditory processing challenges by displaying spoken content as readable text. Also known as live captioning or instant transcription, these services can be offered in-person or remotely via video conferencing platforms. They improve accessibility and participation by allowing users to follow conversations in real time, making communication clearer and more inclusive in educational, workplace, and public settings.

Who Benefits

People who are deaf, hard of hearing, or have difficulty processing spoken information benefit from real-time text access.
Anyone needing clear, immediate understanding of spoken content in meetings, classes, or events.

How to Use Captioning Services, CART, or Real-Time Captioning (In-person or Remote) Effectively

Request captioning well before the event to allow scheduling with qualified providers. Confirm whether in-person or remote service fits your setup and test technology beforehand. Provide speakers with clear audio and avoid talking over each other. Share presentation materials in advance to improve accuracy. During use, monitor the captions for clarity and communicate any issues promptly. After the event, save transcripts if available for future reference.

Key Considerations

Costs vary widely, typically ranging from $50 to $150 per hour; check with vendors and explore funding options.
Services work well in both remote and in-office environments with stable internet and audio equipment.
Compliance with ADA and other accessibility laws supports equitable communication access.

Disclo Makes Implementation Simple

Disclo streamlines requests, documentation, and tracking for Captioning Services, CART, or Real-Time Captioning (In-person or Remote), so HR teams and employees spend less time on paperwork and more time working productively.